photo5796237655523047811

Business Training

Business Communication skills

Target:
Business Communication Skills Training is prepared for new hires, or those with beginner level of business communication skill.

 

Objective:
Participants will be able to learn the basic communication skills and tools in the business world.

  • Identifying your stakeholders in which you need to communicate with
  • Know how to select the appropriate language for appropriate communication
  • The basic business communication skills
  • Challenges in business communication
    Stress management in difficult situation

Content
The training is aimed at improving participants ability in business communication.

  • Defining business communication
  • The importance of effective business communication
  • Knowing the different stakeholders and the language to use to communicate with
  • Understanding the communication structure
  • Understanding the different reasons for communication: the power of asking for clarification and listening
  • How to initiate communication, reply or ask verbally, or through writing
  • Challenges in business communication
  • Communicating difficult message
  • Communicating to people with difficult behavior

Intended Outcome:
At the end of the session participants will start to apply the skills and be able to

  • Communicate professionally – in a business right way
  • Know how to select and use proper languages in different settings
  • Know the challenges in business communication
  • Use the skills to face and overcome the communication challenges

Proposed duration:
8 hours

 

Show

Business Report and letter writing and presentation skills

Target
This training is aimed at equipping business owners, employees and anyone who is interested in knowing the basic business report and letter writing principles and skills.

 

Objective

  • Understand the different types of reports and written communication
  • Understand the importance of reports and letters
  • Provide the skills to write and present reports

Content
In this training session the main topics will cover the following areas:

  • Defining business report and letter writing
  • Types and Importance of business reports and letters
  • Characteristics of Business reports
  • Stages of report writing
  • Skills and tools for writing a good report
    • Clarity, conciseness, completeness and correctness
    • Proof reading and quality checking
    • Developing a checklist
  • Preparing the presentation
    • Understanding the needs of your audience
    • Choosing the right media and technique
    • Basic presentation skills

Intended Outcome:

 

After this training participants will be able to

  • Understand the different types and uses of reports and letters
  • Write a ‘fit for purpose’ business reports and letters
  • Prepare and conduct presentations for different audiences

Proposed duration:
8 hours

Show

Customer Service Excellence Skills

Target:
Organizations need to emphasize on promoting excellent customer service among its different units to be able to get the return the company is seeking. Therefore, this training is an essential one to be taken by all employees.

Objectives:
This training is aimed at:

  • Making customer service and its importance understood by the participants
  • Creating a common understanding among the employees found at different units and level of hierarchy
  • Providing the basic skills that are needed for an excellent customer service.

Contents:
This training will cover the following topics.

  • The need for change and a growth mind set for providing and excellent service
  • Defining Service and its characteristics
  • Understanding the three crucial components of service and the role each plays for service excellence
  • Defining customer and its importance for an organization
  • Understand customer needs and how to match our offer with their need
  • Importance of excellent service in increasing organizational revenue and reducing cost, as well as personal satisfaction
  • Basic skills and tools for excellent service
  • Customer types and different handling techniques
  • Communication skills for service excellence

Intended Outcomes:
After this training participants will have a common understanding of the concept of service excellence

Proposed duration:
16 hours

Show

Selling and Interpersonal Relationship Skills

Target:
The training is for sales personnel, customer service representatives and other concerned staff.

Objectives:
This training is aimed at:

  • Help participants understand themselves and their attitude towards the subject
  • Developing participant’s sales process knowledge and skills
  • Stress the importance of planning for sales
  • Promoting ethical salesmanship

Content:
The training will cover the following topics.

  • Interpersonal relationship skills for becoming and effective sales person
    • Self-awareness and self-management skills
    • Communication in Selling
    • The importance of Teamwork
    • Staying motivated
    • Problem-solving skills
  • Understanding the selling concepts
    • Importance of selling
    • The selling process and creating a working strategy
  • Selling skills
    • Developing a true self-confidence
    • Communication and presentation skill
    • Knowing your products and services and matching with customers’ needs
    • Knowing your customers and their needs and dealing with objections
    • After sales follow up

Intended Outcome:
After the training participants will:

  • Clearly identify their market segments
  • Apply the basic steps in the sales process
  • know how to prepare and conduct sales presentation
  • Apply the objection handling and after sales follow up

Proposed duration:
16 hours

Show

Business Leadership Skills

Target:
Business owners, managers, supervisors and senior staff who are going to assume a managerial position are targets for this training.

Objectives:
Participants will be able to:

  • Understand the art of good leadership to be able to understand, appraise, and inspire colleagues and subordinates
  • Develop leadership abilities
  • Coach and mentor others to assume leadership position
  • Grow as a leader

Contents:

  • Leadership Nature, and Definition
  • Difference between management and leadership
  • Leadership Traits: Effectiveness and Situational relevance
  • Leadership Styles: Transformational,Transactional, Servant, Autocratic, Bureaucratic, Democratic, Ethical, Spiritual, Laissez-Fair and Charismatic
  • Emerging Leadership Concepts and trends
    • Values Based Leadership
    • Strengths Based Leadership
  • Leadership and Diversity: Challenges of cross-cultural leadership, gender and diversity leadership and Managing diversity
  • The Leaders role to motivate others:
    • Goal Setting, Coaching, Counseling and mentoring and
    • Delegation
  • Problem solving and Decision-Making skills
  • The leaders’ personal development

Intended Outcome:
After this training participants will be able to:

  • Find new, innovative ways of developing and managing people
  • Develop new business opportunities
  • Tackle various leadership issues they face

Proposed duration:
16 hours

Show

Customer Relationship Management – CRM

Target:
The training is targeted to middle and upper-level managers and business owners.

 

Objectives:
CRM has become an essential part of a business management strategy. This training therefore is aimed at providing the following basic points.

  • Enhance the foundational CRM concept and best practices
  • CRMs strategical importance
  • Learn how to turn short-term transaction-based customers in to long term relationship mode of customers.
  • Understand how CRM can increase the overall organizational performance

Content:
The main topics of the training are the following.

  • Defining CRM: What it is and why it is important.
  • Identify and clear the misunderstanding and confusions about CRM
  • CRM as a strategic approach
  • The focus and power of CRM
  • Database management for CRM
  • Major success factors for CRM
  • Communication in CRM
  • Managing Conflict and the relationship through the conflict

Intended Outcome:
After the training:

  • Every business unit or department will emphasize on spurting long term relationship with customers to nurture its stability.
  • Create an effective and efficient service process for your customers
  • Will get a better understanding of consumer behavior and important marketing elements that shape demand patterns.

Proposed duration:
16 hours

Show

Business Leadership Skills

Target:
Business owners, managers, supervisors and senior staff who are going to assume a managerial position are targets for this training.

Objectives:
Participants will be able to:

  • Understand the art of good leadership to be able to understand, appraise, and inspire colleagues and subordinates
  • Develop leadership abilities
  • Coach and mentor others to assume leadership position
  • Grow as a leader

Contents:

  • Leadership Nature, and Definition
  • Difference between management and leadership
  • Leadership Traits: Effectiveness and Situational relevance
  • Leadership Styles: Transformational, Transactional, Servant, Autocratic, Bureaucratic, Democratic, Ethical, Spiritual, Laissez-Fair and Charismatic Leadership Styles
  • Emerging Leadership Concepts and trends
    • Values Based Leadership
    • Strengths Based Leadership
  • Leadership and Diversity: Challenges of cross-cultural leadership, gender and diversity leadership and Managing diversity
  • The Leaders role to motivate others:
    • Goal Setting, Coaching, Counseling and mentoring and
    • Delegation
  • Problem solving and Decision-Making skills
  • The leaders’ personal development

Intended Outcome:
After this training participants will be able to:

  • Find new, innovative ways of developing and managing people
  • Develop new business opportunities
  • Tackle various leadership issues they face

Proposed duration:
16 hours

Show
Tags: No tags

Add a Comment

Your email address will not be published. Required fields are marked *