Org’l Development

Work Ethics, Business Etiquette and office discipline

Work ethic, business etiquette and discipline are critical for an organizational performance, but usually overlooked areas. Managers, supervisors, employees and business owners are the focus areas of this training.

Most of the time many assume their own ways of work place disciple in their own terms. These creates inconsistency, confusion and conflict in the work place. The major objectives of the training, therefore, is

  • Understand the major work place ethic, business etiquette, and discipline principles
  • Understand the logic behind the front principles and rules
  • Understand the basic office discipline, work etiquette and ethical skills

This training will cover the following topics

  • Define work ethics, business etiquette and office discipline
  • Professional behavior in the work place
    • Skills for professionalism
    • Qualities of a professional behavior
  • Business etiquette
    • Dressing appropriately
    • Dinning etiquette
    • Respectfulness
      • In terms of political, religious, sexual and racial views
    • Ethical speaking and avoiding fallacies

Intended Outcome:
After this training participants will be able to:

  • Have the knowledge of basic skills they need to apply in the work place setting
  • Start to use the skills of business etiquette in their day-to-day activities
  • Create harmony and common understanding among their colleagues in the office.

Proposed duration:
8 hours


Crucial conversations and communicating difficult Message

At some point in your carrier, if not often, you will face a role to lead or participate in a crucial communication, which needs your common decision. And you may also need to rely a very difficult, yet mandatory message to your colleagues, upward or down the line. This training is designed to equip you with the basic skills you need to handle these important yet challenging issues.

The reason we fail to draw a good decision, most of the time, is because we don’t have the necessary skills and tools to handle such critical discussions. The training will mainly focus on:

  • Understanding the importance of critical conversation and communicating difficult message in the office
  • Identifying of the challenges that hinder the smooth running of communication
  • Understanding the basic skills for handling critical discussions and communications effectively.

The training will cover the following areas:

  • Defining crucial conversation and the nature of difficult message
  • The challenges of handling or participating in crucial conversation
  • Assess your own way of handling crucial conversation
  • How to master crucial conversation
  • How to spot and overcome the two major unhealthy paths in crucial conversation: silence and violence.
  • Basic tools to help you stay in conversation, even when yours or other’s emotions are hurt.

Intended Outcome:
After this training you will be able to:

  • Start any critical conversation well prepared and with the right intention
  • Help others to stay focused be result oriented
  • Communicate difficult messages with properly and relatively at ease.

Proposed duration:
12 hours


Stress Management and workplace Engagement

Quiet often, especially at this challenging season of pandemic, almost all of us are prone to feel stressed at work. The training is targeted to employees, business owners or any individual who is searching on how to tackle the day-to-day stress we are facing.

The training will give the participants the basic skills that will help them minimize their stress and increase their engagement.

  • understand the causes of stress and disengagement
  • Identify their personalities and its impact on their level of stress management
  • Understand the basic skills to manage stress
  • Understand the engagement tools and how to stay balanced

The training will cover the following topics.

  • Define stress management and work place engagements
  • The basic stress triggers and causes of disengagement
  • Understanding the role personality has on stress level and disengagement
  • The skills that help to manage stress and live sanely.
  • The importance of motivation
  • The engagement principles
  • Balancing your life
  • The challenges on the road to manage stress and balanced life

Intended Outcome:
After this training participants will:

  • Stay alert on the triggers of stress and avoid them or work to minimize its effect
  • Start working on a regular motivation, reflection and engagement routine
  • Know and work towards keeping their life in balance

Proposed duration:
12 hours


Team building and Managing Virtual teams

This training is aimed at helping team leaders, supervisors, managers, business owners, team members and other people who have roles in managing teams.


Leading team, or even being a member of any team is becoming challenging. The reasons may differ across cultures and organizations. This training is intended to

  • Understanding of the basic skills to build an effective team
  • Spot the main challenges of physical and virtual team building and overcome
  • Create an engagement in both the physical and/or virtual teams
  • Face the challenges teams face and help them get motivated

The training will cover the following main topics

  • Define team building and virtual teams
  • The team building process and techniques
  • The basic challenges of team building process
  • Team building and communication skills
  • Managing virtual teams and measuring performance virtually
  • Identifying team role and assigning responsibility
  • Developing team charter, vision and team goal
  • Managing team members with difficult behavior
  • Motivating teams and getting their engagement
  • The role of coaching and mentoring in team development

Intended Outcome:
After this training, participants will be able to:

  • Know the team building steps and the different challenges each surface and how to tackle
  • Know when there is a problem in team performance and how to resolve
  • Know how to spot lack of motivation and how to boost team spirit
  • Know how to spot individuals with bad attitude and preventing the team from being affected.

Proposed duration:
12 hours


Identifying and Overcoming Dysfunctions of a Team

This training is for managers, supervisors and business owners who have a role of managing teams.


When organizational results are affected, and performance is compromised; one of the reasons may be due to dysfunction of the teams. During this training participants will:

  • Understand the major dysfunctions of a team
  • Understand how to know the dysfunctions apparent in your team
  • Learn the skills to overcome the dysfunctions

The training will cover the following topics.

  • Define the different dysfunctions a team may face.
  • The principles to overcome the dysfunctions
  • Assess and identify which dysfunctions are prevalent in your team
  • Design a strategy to overcome the identified dysfunctions in your team
  • Plan how to keep the dysfunctions from happening again

Intended Outcome:
After you finish the training, you will be able to:

  • Identify the dysfunctions in your team
  • Assess your team to know which dysfunction is prevalent
  • Apply the skills to overcome the dysfunctions
  • Make your team more performance and result focused

Proposed duration:
12 hours


Time and Energy Management

This training is helpful for employees, supervisors and managers, in their pursuit of managing their time and energy to a better performance.

It is a dynamic shift from mere time management to time and energy management concept. In this training you will be able to:

  • Understand the energy management principles for full engagement
  • Understand the basic time management skills
  • Understand how to stop procrastination and interruptions

The training will cover:

  • The shift from the old to a new paradigm
  • Define the energy management and time management
  • The four energy management principles
  • The skills to time management
  • The challenges to manage your energy and time
  • Designing a personal strategy to sustain the change
  • Managing procrastinations and interruptions

Intended Outcome:
After this training, participants will:

  • Clearly understand the importance of energy management to stay fully engaged and manage their time
  • Design their simple working personal strategy
  • Manage their time, and tackle interruptions
  • Set priorities to minimize procrastinations and tackle interruptions

Proposed duration:
8 hours


Emotional and Social Intelligence
The training is for individuals, or groups at any level, who want to manage their social and emotional wellbeing.


The training will help participants:

  • Focus on their essential personal behavior and character elements for personal and organizational success
  • Help participants to reduce personal and organizational stress
  • Improve their ability to manage conflict, build more healthy relationships

The training will cover the following topics.

  • Definition of social and emotional intelligence
  • The importance of social and emotional intelligence
  • Characteristics of social and emotional intelligence
  • How to apply the social and emotional intelligence skills and be emotionally strong
  • Social and emotional intelligence in the work place

Intended Outcome:
After this training participants will

  • Differentiate between IQ and emotional intelligence
  • Apply the principles of social and emotional intelligence
  • Start working to maintain their social and emotional intelligence

Proposed duration:
12 hours


Supervisory Management Skills

This training is developed for supervisors, and senior staff who are expected to be supervisors soon.


The training is aimed at:

  • Developing the participant’s knowledge about the concept of supervisory management
  • Create an understanding about the skills and tools for supervisory management
  • Help participants create their own development strategy


The Supervisory Context and Its Development

  • The Need for Supervisors and Managers
  • The Expectations and Roles of Supervisors
  • Authority, Responsibility and Accountability of the Supervisor
  • Supervisors Vs Managers/Leaders
  • The Supervisor’s Personal Development Road Map and understanding the Supervisor
  • Communication in Supervisory Management
  • The Supervisory Skills
    • Listening Skill
    • Skills for Constructive Criticism
    • The skill to be honest and open
  • Positive attitude for Effective Communication
  • Motivation
    • Goal Setting, Coaching and Counseling, Delegation, Benefits of and Skills for Delegation

Intended Outcome:
After the training, participants will be able to

  • Understand and apply the basic supervisory management practices
  • Expect the challenges they may face and get prepared to properly address them
  • Map their own development road map to make them succeed in the organizational ladder.

Proposed duration:
16 hours


Balanced Score Card (BSC)

Business owners, managers, supervisors, senior staffs, board members and those who have decisive role in the company strategic decision.

Participants will have a chance to:

  • Understand the BSC cycle as a whole
  • Evaluate and/or set company vision, mission, values and objectives
  • Understand the key steps for performance improvement and measurement
  • Outline the basic concepts and activities involved in the planning and implementation stage


  • Introduction to BSC
  • BSC perspectives
  • The BSC cycle
  • Performance Improvement steps
    • Assessing the current status
    • Understanding (setting) company vision, mission and values
    • Understanding the enablers and challenges
  • Planning
    • Value proposition
    • Perspectives
    • Developing objectives
    • Strategic themes and results
    • Translating strategic themes in to maps
    • Setting meaningful outcome indicators
  • Implementation & evaluation
  • Leading and sustaining the change

Intended Outcomes:
After the training participants will be able to:

  • Know the strategic importance of BSC and the basic skills to apply BSC
  • Develop/ revise the company’s value propositions
  • Develop/ revise the strategic pillars and objectives
  • Create the critical strategic initiatives and align them with the vision
  • Create the plan, implementation and evaluation strategy

Proposed duration:
20 hours


Problem Solving and Decision-Making Skills

The training is intended for anyone who wants to enhance their problem solving and decision-making skills. In particular it helps increase management quality of middle and upper lever corporate managers.

The training is aimed at enabling participants to:

  • Identify and differentiate symptoms and core problems
  • Identify types of problems
  • Come up with alternative solutions
  • Know how to select the best possible solution

The training has the following content

  • The Importance of problem solving
  • Levels of Problem solving and decision making
    • Level One: Routine
    • Level Two: Selective
    • Level Three: Adaptive
    • Level Four: Innovative
  • Generating ideas to solve problem
    • Process based strategies
      • Listing
      • Flow chart
      • Frequency and distribution
      • Mapping, charging and patterning
    • Visualization strategy
      • Brainstorming
      • The six thinking hats
  • The six steps for Rational Problem Solving
    • Defining the problem
    • Establish likely causes and identify the most likely cause
    • Explore possible solution
    • Decide on the solution
    • Implement the solution
    • Follow up
  • Ways to make decisions

Intended outcome:
The training has the following intended outcomes

  • Increase management efficiency
  • Enable managers solve routine problems using policies and procedures and focus on tackling non routine problems
  • Enable quality decision making

Proposed duration:
20 hours

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